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JEA ’s Cross Connection Control Program (CCCP) safeguards Jacksonville’s public drinking water supply from unintentional contamination. Cross connections occur anywhere the public water supply is connected to any other potentially contaminated source. These cross connections can pose a hazard if contaminated water from a customer is forced back into the public water supply. This is called backflow.
The CCCP's goal is to prevent backflow and is necessary to protect the public’s health of our customers by keeping our water supply safe.
Learn more:
Cross Connection Control Fact Sheets
- Using auxiliary water sources
JEA customers who also use water from an auxiliary water source – any water supply other than the JEA system, including wells, ponds and lakes – must have an approved backflow preventer to protect the JEA public water system from possible contamination.
- Using reclaimed water for irrigation
Irrigation systems using reclaimed water must have an approved backflow preventer to protect the JEA public water system from possible contamination.
- Using potable water for irrigation
Irrigation systems using potable water must have an approved backflow preventer to protect the JEA public water system from possible contamination.
- Backflow preventers for wet pipe fire sprinklers
JEA customers with wet pipe fire sprinkler systems must have approved backflow preventers. Still water in the fire sprinkler pipes dissolves pipe walls and can introduce metals into the water. Backflow preventers keep these metals from entering the public water system.
- Containment and isolation backflow preventers
Backflow preventers can be classified depending on their function and location. Containment assemblies protect the public water supply and are located within 10 feet of the JEA water meter. Isolation assemblies are internal and primarily protect the customer’s water system by isolating potential hazards in one area.
- Commercial backflow preventers
JEA and the City of Jacksonville Building Inspection Division govern the installation and maintenance of commercial backflow preventers on commercial water service lines. Backflow preventers have been required in commercial applications in Jacksonville since before 1990.
Contact Information
JEA Cross Connection Control Program
21 W. Church Street, T-8
Jacksonville , Florida 32202
JEA Commercial Call Center
(904) 665-2250
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