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JEA employees and contractors may connect to the JEA network remotely for business purposes. The preferred method of connection is a virtual private network (VPN). The requirements for connecting remotely by VPN are:

1. Be approved for VPN connectivity by JEA management.
2. Run Microsoft Windows 2000 or XP.
3. Operate an approved firewall on the connecting machine.
4. Operate an approved anti-virus package installed.
5. Have current critical operating system patches and anti-virus signatures installed.

The VPN solution is SSL based. The VPN browser add-in module will launch automatically the first time a user attempts to log-in. It can be initiated by clicking the link below to the self-installing agent:

The user will be required to authenticate before the agent will install. The agent will remove itself once the VPN session is terminated.

Any computer requesting a VPN connection will be queried to determine its health with respect to security. The query consists of verifying the most recent patches for Windows and validating the most recent virus definition for supported virus packages. Should the connecting machine fail the query, the user has the option to:

1. Terminate the VPN session request, update the computer and retrying or,
2. Permit a scan of the computer.

The second option performs a scan of the machine for viruses and other malware. If the machine passes this scan, the VPN session will be permitted. If the machine fails the scan, the VPN session will not be allowed. The user must then have the machine cleaned before attempting to establish a VPN session.

If you have any problems or questions, please call the Technology Services Help Desk at (904) 665-4357.