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Your Business is Important to Us
JEA is your not-for-profit community-owned utility. We are in the business of providing electric, water, sewer and reclaimed water services to our community, not making a profit. The rates we charge cover our operating costs and the costs to build and maintain the electric, water and sewer systems.
We know that water and sewer rates affect your business, too. Before proposing these increases, JEA first took cost-cutting measures, reduced our workforce and undertook a complete cost of service study to provide detailed analysis of our rate structure.
The result ensures JEA continues our vital mission of providing a safe, secure water source that is essential to the welfare of our community.
If you have questions, please contact your commercial account representative or phone our commercial customer service call center at (904) 665-6000 or (904) 665-6250. Commercial Call Center hours are Monday – Friday, 8 a.m. – 6 p.m.
What Does the Rate Increase mean to YOU?
To see how your business will be affected, check the section below that corresponds to your meter size.
Click to enlarge this table for easier viewing.
JEA Utility Service is a Value We Continually Work to Improve
- Being more productive saves customers money:
- Workforce Productivity—Water Treatment and Distribution
Since 2001, accounts increased 52%
Since 2001, staff increased 10%
JEA Water has become 36% more productive over the past 8 years.
- Workforce Productivity —Wastewater
Since 2001, accounts increased 55%
Since 2001, staff increased 10%
JEA Sewer has become 39% more productive over the past 8 years.
JEA Cost-Cutting Facts (Fiscal Year 2009)
- JEA reduced our water and sewer operations and maintenance budget by $10.1 million including a 5% reduction in staff costs.
- Water and sewer capital dollars have been cut in half from $230 to $115 million.
Water Conservation Facts
Today, JEA pumps your water from the Floridan Aquifer. Conserving this natural resource is vital. In the near future, our aquifer will reach a point where no increase in demand can be placed upon it. At that point, JEA will have to find additional sources of drinking water. Any other source will cost our customers more. The more we conserve now, the further off in the future that day will be.
- Conservation helps to reduce the demand on our water source, the Floridan Aquifer, and is a sustainable solution to reduce the need to find expensive alternative water sources.
- Over the long term, conservation will help to keep rates lower longer because we can delay undertaking more expensive means of getting water.
- JEA is reducing demand on the aquifer through the reclaimed water system. Through continuous improvement of our wastewater treatment process, JEA protects the environment by replacing drinking water with reclaimed water for irrigation.
- Other water source alternatives cost 5 – 14 times more than taking water from the aquifer with desalination of seawater being the most expensive.
JEA Water and Sewer: 12 Years of Improvement
- $2.4 billion invested in water and sewer business system
- $800+ million in environmental and operational improvements
- $400 million to replace failing sewer pipes
- Expanded the system to meet community growth
- Purchased $301 million of investor owned utilities
- JEA is the second largest water and sewer utility in Florida
JEA Water and Sewer: Challenges Ahead
- Total Water Management Plan— $60 million
- 20 year consumptive use permit
- St. Johns River Water Management District 2008 draft water supply assessment
- 2010 St. Johns River Water Management District water supply planning process
- Total Maximum Daily Load (TMDL)— $375 million Investment for bio nutrient removal and reclaimed water
- Capacity, Management, Operations and Maintenance program (CMOM)
- New federal and state environmental mandates
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