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Online Bill Pay FAQ
- How do I sign up for online bill pay?
- Does online bill payment cost anything?
- Can I pay my bill using my savings account?
- Can I pay with a credit card?
- How do I change my banking information?
- Can I cancel a payment once it has been submitted?
- How long does it take for my JEA account to reflect the payment?
- I paid my JEA bill online, but it did not ask me for my banking information?
- What is a payment extension and how does it work?
How do I sign up for online bill pay?
Log-on using your user name and password. If you don't have a user name or password, register with JEA at https://www.jea.com/login/register.asp. Once registered, log in.
Click View or Pay Bills. This page lists your accounts.
Click Pay Online and you will be taken to the online payment section of the website where you will see an Enroll button.
The enrollment section will ask you to verify the personal information that JEA has as well as ask you for valid bank account information.
Does online bill payment cost anything?
No, it is absolutely free.
Can I pay my bill using my savings account?
Yes. You may pay using your checking, savings or money market accounts. You may even enter more than one bank account and choose the account you wish to use to pay your bill each month.
Can I pay with a credit card?
Yes. You can now pay your JEA bill with a VISA, MasterCard, Discover or American Express card. You may also use your debit card if there is a VISA logo on the card. Credit card payments will be handled by JEA’s credit card processing partner Intuition Systems. Intuition Systems charges a $4.95 transaction fee per each $400 transaction.
How do I change my banking information?
Log-on using your user name and password. Go to view or pay bills and click pay online. You'll see a button that says Change Banking Information. You can add or delete accounts there.
Can I cancel a payment once it has been submitted?
No. Once a payment is submitted electronically, it cannot be cancelled.
How long does it take for my JEA account to reflect the payment?
Payments to your JEA account are posted immediately.
I paid my JEA bill online, but it did not ask me for my banking information?
JEA recognizes that you have previously paid you bill by phone using our IVR payment system. We used the same information you provided then so you would not have to enter it again.
What is a payment extension and how does it work?
A payment extension may be granted to a customer upon request to allow more time to pay their JEA bill. A payment extension is only approved if the customer’s account status is in good standing with JEA. If the payment extension is granted, the payment must be made in the agreed amount of time. Failure to honor a payment extension will result in disconnection of service without further notice. Learn more.
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