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Hurricane Jeanne, September, 2004, image courtesy of the National Weather Service |
Hurricane Season: June 1 - November 30
How does JEA respond and restore the services we provide, should a major storm cause an outage that affects your home?
Find the answers here.
JEA’s Storm Center is your quick reference for information about outages and restoration along with tips on what to do before, during and after the storm.
Click here to go directly to storm preparation information.
Quick Links
- Map of Current Outages
View a map of the current outages in our service area and the number of customers affected.
- Report a Service Problem
If you are a jea.com registered user, you can report service problems online. To register, click here. To report a service problem via phone, call (904) 665-6000.
- Hurricane FAQ
Answers to questions most often asked of JEA before and after a hurricane.
Before the Storm: Hurricane Preparations
We encourage you to take steps now to ensure you and your family are prepared should a hurricane or other natural disaster strike our community. Better safe than unprepared.
- Special Needs Medical Forms
Duval County residents with medical conditions requiring the use of a Special Medical Needs Shelter during an emergency evacuation should register now with the Emergency Preparedness Division. Forms are available at the JEA Downtown Customer Care Center and all JEA branch offices, online at www.coj.net or by calling (904) 630-2489.
During the Storm: Hurricane-Safety Awareness
You may have heard it all before, but it is helpful to review the basics of keeping you and your family safe during a storm.
- Should You Lose Power During a Hurricane
Hurricanes pose serious risks to everyone including JEA power crews. Find out what to during and after the storm if your home loses power.
- Map of Current Outages
View a map of the current outages in our service area and the number of customers affected.
- During the Storm: Frequently Asked Questions
- FEMA: What to Do During a Hurricane
- Listen to the radio or TV for information. Follow precautions and warnings issued by your county’s Emergency Operations Center.
- Stay indoors during the hurricane and away from windows and glass doors. Do not be fooled if there is a lull; it could be the eye of the storm - winds will pick up again.
- Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water.
- Evacuate if you are directed by local authorities to do so. Follow instructions.
After the Storm: Restoration and Safety Precautions
When the storm has passed, JEA assesses the damage and begins the restoration process. Here are some things to keep in mind as we all work to get life back to normal.
- Getting Your Electricity Flowing Again: Power Restoration
JEA maintains a comprehensive emergency plan that utilizes our highly skilled workforce, and many additional resources, to restore electric, water and sewer services to the communities we serve following a major disaster such as a hurricane.
- Who is Responsible for What
Knowing who is responsible for what can help you get the electricity flowing as quickly as possible.
Important information about tree damage following a major storm. Working together we can preserve our tree canopy and enhance electric reliability.
- Generator Safety
Know the rules to ensure your safety and the safety of JEA power crews working to restore electric service to your home or neighborhood.
- After the Storm: Frequently Asked Questions
- Evacuee Re-entry Information
Duval County Emergency Management information about returning home after a storm.
- Flooded Areas
Flooding often accompanies major storms. What you should know to stay safe.
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